Menu
Cart

Refund Policy

Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you the original packing of the item has been opened, unfortunately due to health and hygiene guidelines we are unable to provide you with a return or an exchange. 

Additional non-returnable item:
* Store gift cards

* Store Vouchers

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. You are required to send all returns to the address provided below. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at  info@aromamagic.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. No change of mind is accepted for exchange or refund. If you need to exchange it for the same item, send us an email at  info@aromamagic.com.au and send your item to:

Charismatics Aus & NZ 

P O BOX 919

BLACKTOWN

NSW 2148  


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to the below address along with a copy of your invoice: 

Charismatics Aus & NZ 

P O BOX 919

BLACKTOWN 

NSW 2148  



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.